Refund policy

Last updated: August 2025

At SAGEMO, we want you to feel completely confident in your purchase. If you change your mind or are not satisfied with your order, you are eligible to request a return within 30 days of receiving your item.

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Eligibility for Returns

To qualify for a return:

• The item must be in resellable condition, with all original parts, accessories, and packaging included.
• Proof of purchase (order number or receipt) is required.
• Returns must be initiated within 30 days of receiving your item.

For items that require setup or testing to check functionality (such as filling, charging, or initial use), light testing to confirm the product works is accepted. The item should not show signs of extended or heavy use, damage, or missing components.

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Items Not Eligible for Return

We cannot accept returns of:

• Products that show signs of damage, heavy use, or missing original parts or packaging.
• Sale or clearance items.
• Digital or downloadable products.

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Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, a refund will be issued to your original payment method within 5-10 business days.

Shipping fees are non-refundable, unless the return is due to a defect or error on our part.

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Return Shipping

Customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we are not responsible for lost return packages.

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How to Request a Return

Email us at support@sagemo.co with your order number and the reason for the return. We will provide the return instructions and return address.

This policy applies to all orders placed through our store. By placing an order, you agree to this policy.